I know you’re survey was short, and anonymous and my response will not follow the request. However, I’m taking the time to give you a more complete view from my patient vantage point. I trust this will be helpful.
My employment saw me transfer to Arizona nine years ago. I had a long-standing prior orthopedic conditions and found myself needing a good practice in Arizona. A friend recommended TOCA. Currently I see Dr. Huston and Dr. Johnson. In the past I’ve seen Dr. Whistler and Dr. Feng. All have been good care providers.
About my visit today with Dr. Huston and his staff/team, I’ve had back trouble for nearly 50 years so I’m not naive about medical personnel and practices or about what to expect and not expect from treatment. So with a near lifetime of experiences with this issue and various practices I can tell you that Dr. Huston and his team and TOCA are greatly appreciated. Dr. Huston is always caring and personable and knows my history. He respects my opinion about why I’m there to see him and listens to my concerns. I see him usually in Scottsdale but on occasion in Phoenix or Tempe. Jame his PA is terrific and like Dr. Huston, takes the time to listen well. Gernerally, the front desk staffs at all locations are friendly. Considering how busy your offices can be sometimes their demeanor is very good. In Scottsdale, most know me by first name.
In regards to today’s visit for the spinal block, I’m well acquainted with the team that works with Dr. Huston in the Scottsdale Location. Gerri in the back room is the one I probably know the best, she is terrific. However, any who’ve been there any length of time know me and are very friendly, efficient, kind and fun.
Having recently retired after running a fairly large, multi-office Arizona company, I believe I have understanding about what it takes to operate a company as large as TOCA. I just wanted you to know that I believe TOCA is an excellent operation with very good doctors and staff. They take good care of me and make me smile, hopefully I do the same for them.